Frequently Asked Questions

If you receive a damaged product, please contact our customer support as soon as possible and share clear photographs of the damaged item along with your order details. After verification, we will arrange a replacement only for the damaged product(s). We do not require you to return the damaged item unless specifically requested by our support team.

No. We do not offer refunds for damaged products. Once the damage has been verified through the images you provide, we will replace only the damaged product(s) at no additional cost, subject to our replacement policy.

No. If only one or a few products are damaged during transit, we will replace only the verified damaged product(s). The remaining items in the order will not be replaced.

To process your claim quickly, please provide your order number, clear photos of the damaged product, and images of the packaging (if applicable). This helps us verify the issue and arrange a replacement promptly.

Orders may be cancelled only before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled. Please contact our support team as soon as possible if you wish to cancel your order.

Pujasamagrii.com offers authentic puja materials, customizable puja kits, secure packaging, reliable delivery across India, competitive pricing, and dedicated customer support—making it a trusted destination for all your Hindu religious and puja needs.

You can contact us through the contact details provided on our website. Our team will be happy to assist you with product inquiries, customization requests, order updates, and after-sales support.

Pujasamagrii.com offers authentic puja materials, complete puja kits, secure packaging, customizable orders, competitive prices, and reliable doorstep delivery across India, making your puja preparations simple and convenient.

If your order has not been packed or dispatched, please contact our customer support as soon as possible. We will do our best to add the requested items.

Yes. We recommend pre-booking your puja kits before major festivals to help ensure product availability and timely delivery.

Yes. If you cannot find a particular puja item, contact us with your requirements. We'll do our best to arrange it for you.

If you believe an item is missing, please contact our customer support with your order details. We'll investigate the issue and provide an appropriate resolution after verification.

Once your order is dispatched, you'll receive tracking details so you can monitor the delivery status of your shipment.

We Accept secure online payments only through trusted payment gateways. You can pay using UPI, Credit cards, Debit cards, Net Banking and other supported digital payment methods available during checkout. Cash On Delivery (COD) is not available. All online transactions are encrypted and securely processed to ensure a safe, fast and hassle-free shopping experience.